Shipping & Handling Information

Shipping Rates & Policies

All standard shipping is a curbside delivery service. This offer covers most items shipped by ground within the contiguous U.S. By curbside delivery, massage chairs will arrive UNASSEMBLED in its original factory boxes unless otherwise mentioned. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

Threshold Delivery : With threshold delivery mode, massage chairs will be delivered to the nearest ground level entrance of home, business, or apartment building. [EXTRA COST]

White Glove Delivery: With white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery need to add about 1-2 weeks to the standard lead-time of delivery. Choose the shipping method as White Glove Delivery if you want the service. [EXTRA COST]

All White Glove Services is a onetime service that is non-refundable nor do they cover any return service. Once the service has been signed off for completion of service, the delivery agent will not return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off the completion of service.

Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush and international shipments, including Alaska, Hawaii and Puerto Rico. Shipping costs are listed beside each product. If there is no price, you can call to get a quote (this is especially prevalent for the higher weight items).

COVID-19 / Shipping Update:

The pandemic has caused a nation-wide delay in shipping. These delays have affected the entire technology and health leading industries, and as a result we are experiencing significant delays. Our team is doing our best to work on your ticket, but the unpredictability in the global supply chain means that there is always a risk of orders being delayed beyond our estimations. We are working tirelessly to resolve these uncertainties as we begin to transition to a new normal after COVID-19. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.

How Fast Will You Receive An Order

Holiday Season Shipping Update:

November - December

Standard Curbside Shipping - 3-4 weeks

White Glove Delivery - 4-5 weeks

All orders are processed between 7 a.m. and 5 p.m. (PST), Monday through Friday. Your order will try to be shipped within 48 hours, unless otherwise noted. Please see Shipping Information for delivery and shipping policies.